FAQs

Do you ship internationally?

Yes, we can and willing to ship aboard. However, the shipping cost will be paid by customers depending on the destination. If you want to press international order, please contact lalanainternational@gmail.com, Line: @Purifectthailand, or Facebook messenger.

How soon will my product arrive?

We will deliver within 3 days after payment received. Once an order is dispatched, the product will typically be delivered within 1-4 business days, depending on the delivery address. However, delivery times for oversea shipments will be varied depending on the destinations.

What are my payment options?

There are 2 payment methods.
Bank transfer

  1. Add products to shopping cart 
  2. Click on the shopping cart icon on the top right-hand side and click “view cart” to check products ordered. If you have a discount code, you can apply here. (In case you cannot apply your discount code, please contact Line: @Purifectthailand or Facebook messenger
  3. Click on “proceed to check out” 
  4. Fill in your name, address, phone number, and email for delivery and choose bank transfer payment 
  5. Click on “place order”
  6. When the order has been completed, you will get an order confirmation email.
  7. Transfer money to Kasikorn bank 059-3-70858-6 Lalana International (Beauty and Health)
  8. After order, money must be transferred within 1 day, and you have to send a picture of the money transaction and confirmation number to Line: @Purifectthailand or Facebook messenger. Otherwise, the system will automatically delete your order. When we receive a money transaction picture and order confirmation number, we will ship your order out to the given address as soon as possible.

PayPal (you can pay with your credit card, PayPal account, or PayPal wallet)

  1. Add products to shopping cart 
  2. Click on the shopping cart icon on the top-right hand side and click “view cart” to check products ordered. If you have a discount code, you can apply here. (In case you cannot apply your discount code, please contact Line: @Purifectthailand or Facebook messenger
  3. Click on “proceed to check out” 
  4. Fill in your name, address, phone number, and email for delivery and choose PayPal payment 
  5. In PayPal page, fill in your email, and credit card information. If you already have a PayPal account, you can login and pay by using PayPal wallet as well. 
  6. After you pay via credit card or PayPal wallet, you will receive a payment confirmation email, we will ship your order out to the given address as soon as possible.
Can I change or return products?

Change or return products condition
We reserve the right not to accept any returned product.. However, customers will be able to exchange products if:
1. The product is incorrectly sent to the customer.
2. The product is defective. Please notify us within 3 days of receiving the defective product.

Processes for changing or returning products.
To change or return products, customers must contact us viaLine: @Purifectthailand or Facebook messenger within 3 days from the day you receive the product. Photos of the damaged product should be included when contact us.

*** We reserve the right not to accept any returned product if you contact us later than the specified 3 days period.***

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